Hyatt Regency John Wayne Airport, Newport Beach

Khalid and Eric at the front Desk is saving this property from getting a one star review, and I’m gonna give them five stars because their customer service was superb! From the minute we checked in Eric was extremely accommodating and extremely welcoming and friendly, and was overall a great vibe. And the manager Khalid was also very accommodating and friendly. Unfortunately, our stay did not go too well due to the fact that the first room we were put in was very dirty, and they had to upgrade us to a deluxe room, which was very nice of them to do so, and was approved by Katheryn. Unfortunately, the deluxe room on the top floor heater was broken and they came in the following day to attempt to fix it, but it did not fix the problem. My puppy that I had traveling with me woke up very sick, sneezing and caught a cold. The following day I had to go to target to purchase a heater. Heated up the room good but overall was not a good stay as far as the rooms go. The property itself does look nice lobby nice and well put together.

This is my favorite Hyatt that I’ve ever been to. I just love the location and the balconies in each and every room. I’ve been here several times in the last 2 years and upon checking in this time; I was given a personalized note and free snack and water. That was so nice. The room was very clean and the room service breakfast was really good. The bed is comfortable too. Thanks for a great stay everytime!

DO NOT STAY HERE!! You will find unexpected guests in your room and the front desk manager will lie about not being able to see them!! I found three small black bugs in my room and was bitten. When I reported this to the front desk manager, the lady told me that they had to hire an outside agency to investigate and tell me if there were truly bugs in my room!! I showed the night shift staff my arm where the bits were and they had to move me to another room so that I could sleep!!! Why would anyone lie about being bitten by unknown bugs? How does a person fake three bite marks and why would anyone do that? Three days later, no reports, no communication, no apologies. Lessons learned, if you stay in this hotel, be prepared to be bitten by unknown bugs which may carry God knows what disease and you will be treated like a liar!!

Great location, beautifully renovated room and front desk staff were welcoming; they made sure I had a pleasant and comfortable stay. I was very well received. Their hospitality is absolutely on point, truly enjoyed my stay. Hyatt Regency John Wayne is a great hotel, clean and a staff that has excellent hospitality knowledge. Thank you to Andrew Silva and his team!

Fantastic location, quiet, updated, and very clean hotel. Make sure to catch the evening chef his special items are outstanding, and he does very creative plating! Fabulous filet mignon with shrimp, scallop potatoe stack & asparagus, simply delightful. A great place to eat prior to attending a concert in the area. Definitely, best hotel in the area!

This is my favorite Hyatt that I’ve ever been to. I just love the location and the balconies in each and every room. I’ve been here several times in the last 2 years and upon checking in this time; I was given a personalized note and free snack and water. That was so nice. The room was very clean and the room service breakfast was really good. The bed is comfortable too. Thanks for a great stay everytime!

Khalid and Eric at the front Desk is saving this property from getting a one star review, and I’m gonna give them five stars because their customer service was superb! From the minute we checked in Eric was extremely accommodating and extremely welcoming and friendly, and was overall a great vibe. And the manager Khalid was also very accommodating and friendly. Unfortunately, our stay did not go too well due to the fact that the first room we were put in was very dirty, and they had to upgrade us to a deluxe room, which was very nice of them to do so, and was approved by Katheryn. Unfortunately, the deluxe room on the top floor heater was broken and they came in the following day to attempt to fix it, but it did not fix the problem. My puppy that I had traveling with me woke up very sick, sneezing and caught a cold. The following day I had to go to target to purchase a heater. Heated up the room good but overall was not a good stay as far as the rooms go. The property itself does look nice lobby nice and well put together.